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Creating Airtight
References
How Reference Checks Are
Conducted
As many as one-third
of all resume writers exaggerate their accomplishments,
while up to 10 percent "seriously misrepresent" their
background or work histories.
Surveys by Edward Andler, author of "The
Complete Reference Checking Handbook"
You must plan on each of your references being
contacted by your prospective employer. In order to be
more convincing you should include at least one former
supervisor, one peer, and one customer or client. Make
sure you know EXACTLY what each reference will say during
the call. You can’t afford to be blind-sided by them
saying something you weren’t prepared for. If you can’t find
people willing to lie on your behalf, then at least call
each reference you have listed yourself to find out what
is being said about you. At the end of each call, ask the
reference to recommend someone else to contact. You can’t
afford to let any “wild card” references to be thrown
into the mix. Again, you must cover
ALL angles.
When performing your own reference checks, avoid asking
questions that require a yes or no answer. Open-ended
questions such as the following will reveal patterns in
how your performance is being rated:
-
What level of management is the candidate
capable of attaining?
-
Which professional and personal skills will
the candidate need for your position?
-
What are the candidate’s management style,
strengths and weaknesses?
-
What is the candidate's reputation with his
or her superiors, peers, subordinates and
clients?
-
Does the candidate communicate well both
orally and in writing?
-
What are the candidate’s problem solving,
planning and implementation skills?
-
What is a fair description of the
candidates’ work ethic?
-
How will the candidate handle the transition
to a new job, company, or location?
-
How does the candidate perform under
stress?
What do HR people
look for?
Legally HR can only ask a few basic
things:
1.
Confirmation of employment: “Yes, he worked for
us.”
2.
Dates of Employment: He worked for us from (start date)
to (end date)
3. The job title of the most recent position
held.
4.
Would you rehire this person? If they answer no- you’re
done!
Due to the oppressive legal environment in which
we live, this is where most references will end. There’s
one more bit of information an astute caller may request
however – your rehire status. Did you leave the firm on
good terms – positive enough that they would consider
hiring you back at some point in the future? About half
of the firms we interviewed said they would cooperate and
provide this additional piece of information. Given the
inability of the caller to get the full story if the
rehire status comes back negative, he’ll understandably
assume the worst. As a result, a negative rehire status
is therefore the proverbial "kiss of death". This
explains why it’s so important to confirm your rehire
status before you leave an employer.
Since anyone interested in hiring you can and
will be able to obtain your dates of employment and job
title, this leaves a great deal of room for exaggeration
or, if necessary, even outright fabrication. The specific
job duties or responsibilities can be rather freely
expanded as can your former salary. You might also get
away with some minor extension of the period of
employment should you wish to cover up a gap in your
employment history.
If you’re not sure exactly how one of your
former employers will respond to a reference call – call
them yourself! Pose as a hiring manager, and ask for a
reference on yourself and see what they say. Whatever
they say, probe them and ask for more information. If
they sing your praises or at least give you the standard
positive reference, you’re all set. Nevertheless should
they say anything that is at all negative, promptly write
the personnel director a personal letter. Say that you
were disappointed to learn that they had given out a
slanderous reference that recently cost you a lucrative
position. State openly that you’re consulting with legal
counsel and infer that any further negative comments will
result in immediate legal action. It’s standard procedure
in most personnel departments to place a copy of such a
letter right on top of your file so that anyone pulling
the file in the future will immediately be confronted
with your letter and will be forced to avoid any negative
comments.
In addition, less background checking is being
done. Corporations are now required by federal law to use
exactly the same background checks on all applicants. (In
the past, it was common practice to unfairly scrutinize
minority applicants) Checking all applicants is rather
expensive these days hence the overall reduction in
investigations.
Every company I interviewed reported that,
according to well-established written rules, they are
required to perform mandatory employment reference checks
on every single applicant. However, when I discussed the
subject with a dozen hiring managers in a bar after a few
drinks, an entirely different story emerged. Every one of
them admitted that checks are often either skipped or
only partially completed. Today’s managers live in a very
rushed environment so many managers simply can’t find the
time to place the repeated phone calls and mail out the
reference requests. They also know that should they make
a mistake during a check it could get them into hot water
so they’re more than a little intimidated. Then, there’s
that certain macho attitude that they, and they alone,
can confidently extract the best employee from a crowd by
"gut feel" because they’re such a "good judge of
character" and so have no need for further data. Several
managers with extensive hiring experience admitted that
they had yet to perform their first reference check! Just
be aware that for whatever reason, many checks are never
made.
If you chose to include career accomplishments
on your resume, they must be specific. Vague or inexact
accomplishments are worthless and will certainly lead to
a detailed discussion. Be careful with accomplishments,
as you must be prepared to answer detailed
questions.
Should you indicate that your last employer is a
firm right down the road, it’s very likely that a
prospective employer will go ahead with a check. But by
simply listing a firm in another state, you somewhat
reduce the odds that a prospective employer will either
actually go ahead with the check or get the reference
check back (via mail) in time to be used in making a
decision regarding a job offer.
If you provide a slightly altered address for
your former employer, the mail may go astray. If the
address is a PO Box, simply switch two digits of the PO
Box number. Otherwise, you might try incorrectly
abbreviating the town name and switching two digits of
the zip code. This may only serve to delay the arrival of
a reference letter, but there’s always the chance that
they won’t even bother to follow up with a second
attempt.
Dates Background checks easily
confirm your first and last date worked, as well as your
position, your salary and even your bonus.
Responsibilities Were you really
a manager? Did you coordinate research projects, or just
participate in them? Fact-checkers will
know.
Education Education verification
agencies can confirm within minutes your college, degree,
grade-point average and even attendance.
Additional
Activities A simple phone call or Web search
can easily confirm whether an organization exists, and
whether you "volunteered" there.
The most common lies were claiming false
degrees, honorariums and disguising periods between jobs
by stretching the dates. "It's hard to believe in this
day and age when people can verify information on you in
seconds that people still do it," said one HR Manager I
spoke with. "And it's equally hard to believe in this day
and age that employers don't use resources readily
available to screen applicants more
carefully."
After a hire, most employers won't have the time
to look through resumes to do reference checks all over
again. Such a review might be triggered if an employee
isn't working up to the level the resume
suggests.
How do HR
Managers Check the Truth in your
Resume?
A survey
by the New York Times Job Market research team identified
the following techniques used by hiring managers to verify
job candidates' claims made on their resumes:
|
Checking
of references
Evaluating candidates during the
interview
process
Checking of past employers/schools
listed on
resumes
Asking questions of candidates to see
how specific their answers
are
Evaluating new employees once they are
on the job
Requiring
samples of candidates'
work
Requiring candidates to
complete tests during the hiring
process
|
47%
30%
17%
6%
4%
2%
2%
|
Using
Mail-Drops
and PO Boxes for Reference Checks
Another way to create nearly uncheckable references from
large companies is
to use mail drop—such as a rental box at a Mail Boxes Etc.—that
accepts mail addressed to massive organizations. AT&T is a
favorite because it is so large, decentralized, and hard to
track down. A cheat gives a recruiter the mail drop and the
name and number of a fictitious supervisor. If the recruiter
calls the given reference, a "secretary" he’s set up (a friend
who can act on the phone) says the company’s policy is to
respond by letter only. Mail sent to the fictitious supervisor
is forwarded to the cheater, who then writes his own
recommendation. People believe paper documentation. The Society
for Human Resource Management study found that only 30 percent
of all people hiring verify the authenticity of references in
letters provided by candidates.
“The interviewing process is to determine
whether what is on the CV is attributable to the
individual, or whether it is attributable to the team or
to the company which they worked for.” In other words,
the interview should separate the “we” from the “I”
comments
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